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VMware第三方支持

Looking for VMware extended support or just frustrated with rising OEM costs? 我们可以帮忙!
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第三方VMware支持

随着Broadcom对VMware支持的变化, many users are seeking alternatives to either maintain their perpetual licenses, enhance their current VMware infrastructure support or transition away from Broadcom’s services altogether. Park Place Technologies’ extensive experience in supporting virtual environments, 包括VMware, allows you to concentrate on your larger priorities while our team manages the day-to-day support of your virtual environment.

支持的VMware产品:

vSphere - ESXi和vCenter
有时说说讴歌NSX网络
vSAN
地平线
站点恢复管理器

立即获取VMware支持报价!

来自Park Place Technologies的支持模型

Whether you plan on continuing to run VMware in your environment or are looking to migrate off, Park Place Technologies can assist with a variety of support options tailored to your specific needs. Compare the support models below to determine the best strategy for your specific needs.
支持模型: 最好的: 描述:支持
VMware技术支持 内部拥有VMware专业知识的组织
  • 亲自动手的, reactive incident remediation with L3 VMware engineers; can screenshare and remote into the customer’s system when necessary
  • Park Place is not running or administering your VMware environments, 而是对问题/事件的反应. 包括sla
VMware托管十大赌博正规老平台 Organizations with minimal, no VMware expertise in-house, or would like to reallocate resources
  • VMware监控和管理
  • Can include remoting in to proactively resolve issues (Plus/Full levels)
  • Can include VMware patch tools if the customer has entitlement to patches/upgrades (Plus/Full levels)
VMware的硬件 & 专业十大赌博正规老平台 If you’re planning to stay with VMware: Organizations looking to redeploy resources to investigate potential alternatives or help with the migration to a different platform 使用RV工具或实时光学, we can reduce the price of subscription licensing by helping you right-size your existing environment by reducing your core per CPU count.
如果您计划从VMware迁移 Park Place can manage your migration to Nutanix or Hyper-V.

VMware支持Park Place的好处

如果您即将进行VMware维护更新, 或者正在寻找其他支持, here's why we are best positioned to support your VMware environment.
损失成本VMware支持
Cost Efficiencies - 30-40% less than Broadcom/VMware
方向
灵活规划未来
VMware专家工程师
An expert team with extensive experience in providing VMware managed services support
回答
A range of VMware maintenance options tailored to fit your organization's needs
第三方VMware工具
版本升级和更新的战略方法

工程师经验

Our engineering team has extensive experience working with VMware products, 从最初的发布到市场可用性, 包括对VMware的扩展支持. This encompasses full management, administration, and remediation. 该团队还持有vmware相关认证, 包括VMware Certified Professional – Data Center Virtualization & 网络虚拟化凭据.

VMware技术支持 delivered by our VMware L3 engineering team includes:

  • 配置援助
  • 故障排除和问题诊断
  • 回答“如何”的问题
  • 通过票务管理进行整治

VMware技术支持

  • 技术支持能力

    VMware server support and OS support delivered by our VMware L3 engineering team provides configuration assistance, 故障排除, 问题诊断, 回答“如何”的问题, 并跟踪罚单直至补救. For VMware support renewal, look no further than Park Place.

    可交付成果 描述 vSphere和vCenter vSAN 有时说说讴歌NSX网络 站点恢复管理器 地平线
    错误日志分析 Providing technical support on analyzing system and application logs to
    确定错误的原因.    		 ✓ ✓ ✓ ✓
    vCenter用户管理查询 Providing technical support on adding, removing or modifying users and
    组在客户的VMware环境中.    		 ✓
    数据存储管理查询 Providing technical support on managing capacity to function in an optimal
    的方式.    		 ✓ ✓
    集群管理查询 Providing technical support on best practice configuration across the cluster
    to maximize performance and resilience within the customer’s environment.    		 ✓ ✓ ✓
    主机管理查询 Providing technical support on best practice configuration on ESXi hosts to
    maximize performance and resilience within the customer’s environment.    		 ✓ ✓ ✓
    vCenter内的性能查询 Providing technical support on performance tuning to ensure that the
    客户的环境以最佳性能运行.    		 ✓ ✓ ✓
    创建虚拟机和模板
    管理查询    		 Providing technical support on the creation and update of virtual machine
    用来部署虚拟资产的模板.    		 ✓
    容灾配置回顾 Issues that arise during the setup or post-execution of a disaster recovery (DR) process, where SRM is unable to effectively manage the failover to a secondary site. ✓
    测试故障切换场景/无中断容灾测试 Issues which arise during the failover simulation of virtual machines (VMs) from a primary site (production) to a recovery site (disaster recovery) to validate disaster recovery (DR) plans without affecting the production environment ✓
    工作负载的两地复制 Issues which arise during the process of replicating virtual machines (VMs) and their associated data between geographically dispersed sites. ✓
    虚拟机自动Failback Issues encountered during the process of automatically returning virtual machines (VMs) from a recovery site back to the primary (or original) production site after a disaster or planned failover event has been resolved ✓
    地平线家电配置查询 Guidance on examining and interpreting error logs generated by various components within the VMware 地平线 environment. ✓
    地平线 VDI用户管理 Guidance on setting up and customizing various components and settings within the VMware 地平线 environment to meet the specific requirements and preferences of a customer’s organization. ✓
    地平线内的性能查询 用户帐户管理指南, 访问权限, 权利, 和配置文件在VMware地平线环境. ✓
    虚拟桌面部署/管理查询 监测指引, 优化, and ensuring the performance of the VMware 地平线 environment to provide a responsive and reliable virtual desktop and application experience for end-users. ✓

  • 支持选项

    支持选项 VMware技术支持-基础 VMware技术支持-生产 软件供应商*
    支持请求 无限的 无限的 无限的
    管理员 无限的 无限的 无限的
    远程支持 是的 是的 是的
    合同的灵活性 是的 是的 No
    全球客户管理 是的 是的 No
    用户友好的客户门户 是的 是的 No

    *与VMware生产支持协议相比

  • 响应时间

    VMware技术支持-基础 VMware技术支持-生产
    签订1 8 × 5 × 4小时 24 x 7 x 30分钟
    塞夫2 8 × 5 × 8小时 24 × 7 × 4小时
    签订3 8 × 5 × 12小时 24 × 7 × 8小时
    签订4 8 × 5 × 12小时 24 × 7 × 12小时